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MHLC awarded National Patient Satisfaction award

DARLINGTON – The National Rural Health Association has recognized Memorial Hospital of Lafayette County (MHLC) as one of the Top 20 Critical Access Hospital Best Practice in Patient Satisfaction recipients.

MHLC CEO Kathy Kuepers informed the Hospital Committee of this great achievement for the organization.

“We have never received this award before. This is the first time. Nobody around us has received this. It is a huge honor,” Kuepers told board members.

The Chartis Rural Hospital Performance INDEX utilizes publicly available data to provide a comprehensive comparison of all rural and Critical Access Hospitals across a continuum of Market, Value-based and Financial performance indicators. By assessing performance across 36 individual indicators and eight pillars of performance, the INDEX brings a rural-relevant perspective to healthcare leaders making strategic and operational decisions. The INDEX is the foundation for many of rural healthcare’s most prominent awards and is used by organizations such as the National Rural Health Association in support of its advocacy and legislative initiatives.

Kuepers stated it is all about the team at MHLC and working together to make everything happen. She said it is the time they spent with their patients, exceeding their expectations.

“We have an amazing team. I am so proud to be working with this wonderful team at MHLC.”

COO Molly Wiegel mentioned that they were telling staff that although they have an older building, that is not an excuse for not delivering excellent care.

“It is nice to see that their efforts are recognized on an unbiased national level,” Wiegel said.

Committee member Jed Gant stated that every employee should have a smile on their face for all their hard work on this achievement.

There will be a presentation ceremony in Kansas City later in the year.

Visit from

Hospital administration was contacted by the Under Secretary of Agriculture for Natural Resources and Environment about making a visit to the replacement facility site. They want to do a presentation on the USDA funding MHLC has received. The visit will bring U.S. Sen. Tammy Baldwin and U.S. Rep. Mark Pocan. This will be a public event as well and will take place on the actual site the facility will be built, not on Hwy. 23. It will take place in the afternoon of May 27. More details will be disclosed later.